Shipping + Returns
Order Processing and Shipping
Shipping within Australia we use Australia express post which includes a parcel tracking number and insurance.
Most orders will ship out within one day of ordering however, some orders may take 24 to 72 hours to process. Please note: we do not ship on weekends or public holidays.
You will be sent a confirmation and tracking number once order is shipped.
Orders can be shipped internationally however shipping rate will vary. The rate and quote will be based on the weight and country it is shipped to.
Please note: The purchaser is responsible for paying all custom and duty fees in international orders.
Returns and credits will happily be issued for returns made within 14 days of product delivery. Credits are valid for 6 months after issue.
Refunds will be given for online orders returned within 7 days. Goods must be unused, unworn and in original packaging accompanied by proof of purchase. No exceptions.
Please be aware:
- Shipping cost/s for returns are the responsibility of the customer unless the goods are faulty
- SALE items are final sale and are non-refundable
- Returns will be inspected on return. In the unlikely event that an item is returned in an unsuitable condition, we will have to return it to you
- Pearls and natural stones are all uniquely individual. Variation in colour or finish is part of its natural beauty of the stone, not a defect or fault. Refunds will not be given for the stone variations and finishes that are part of the stone